Home      Log In      Contacts      FAQs      INSTICC Portal
Special Session on
User Decision Support and Human Interaction in Digital Retail
 - WUDESHI-DR 2020

5 - 6 November, 2020

Within the 4th International Conference on Computer-Human Interaction Research and Applications - CHIRA 2020


Zohreh Pourzolfaghar
Maynooth University

Brief Bio
Dr. Zohreh Pourzolfaghar is Assistant Professor in Management Information System in Maynooth University. Her research interests include Smart Cities, Enterprise Architecture, Business Modelling/Processes, Information and Knowledge Management, BIM, and Smart Buildings. She has been the theme lead in a project investigating the application of Enterprise Architecture in Smart Cities funded by Science Foundation Ireland. Zohreh presented her work at international conferences and has published research in Journals and Conference Proceedings. She has initiated and led many collaborations with academia and industry partners to work on a variety of proposals. She has been awarded the SFI industry fellowship (2018) working with industry on Building Information Management topic. She is a member of working group at NSAI to develop an Irish annex for Standard ISO 19650-2: Organization and digitization of information about buildings.
Douglas Cirqueira
Dublin City University

Brief Bio
Douglas Cirqueira is a Researcher at the School of Computing at Dublin City University, Ireland, and Raiffeisenlandesbank Oberösterreich, Austria. He is currently a Marie Curie Research Fellow in the PERFORM European Training Network, a Horizon 2020 funded project. Douglas has a background in Computer Science and was involved in AI and Data Science projects in universities and companies in Brazil (Federal University of Pará), USA (Illinois Institute of Technology), and Germany (Universität Leipzig). His recent publications deal with customer behavior analytics in Digital Retail. Currently, he is investigating the integration of user-centric Explainable AI methods into Fraud Detection workflows within Digital Retail and Banking industries.
Gültekin Cakir
Maynooth University

Brief Bio
Gültekin Cakir is a Researcher at the IVI, Maynooth University, Ireland, and a Marie Sklodowska-Curie Research Fellow in the PERFORM European Training Network, a Horizon 2020 funded project, where he is also chair of the ESR-Committee. He was involved in various consulting projects with SMEs and has a background in Business Management, Digital Retail and Information Systems. His research interest and recent publications deal with strategic and operational challenges retailers face such as the “Retail Apocalypse“, while undergoing the digital transformation process in the industry. Currently, he is investigating the strategic barriers of assortment integration while pursuing an omnichannel retailing approach. With the help of major Austrian and Irish retailers, he explores the underlying factors and new dynamics in assortment decision-making.


Digitalisation is transforming the retail industry into “Digital Retail”, a combination of physical retailing and digital technologies. At the same time, omnichannel customer journey, described as the simultaneous use of various channels by customers, emerged as a new phenomenon caused by changes in consumer behaviour.

Human-Computer Interaction brings a user-centric perspective into needs for utilizing computer/digital technologies, and for shaping those towards positive and engaging experiences.

Shaping these technologies for customer needs and enriching shopping experiences is essential, also fulfilling retailer requirements. The intersection of HCI and Digital Retail can bridge the gap for enabling and designing omnichannel and convenient shopping experiences to consumers and retailers equally.

This special session is organized by members of the Horizon2020 project PERFORM: www.perform-network.eu.

Topics of Interest
Topics of interest include, but are not limited to:

Customers Interaction with Retail Technologies, such as:
  • Recommendation Systems;
  • Shopping Assistants;
  • Smart Mirrors;
  • Chatbots;
  • Payment Technologies;
  • Augmented Reality;
  • Social Media Platforms;
Retailers Interaction With Decision Support Tools, such as:
  • Business Intelligence Tools;
  • Dashboards And KPIs;
  • Artificial Intelligence and Explainable AI Applications for Decision-making in Retail;
  • Social Media Analytics and Monitoring Tools in Retail;
  • Decision Support Tools for Retail Strategies (E.G., Scorecards) and Operations (E.G., Pricing, Inventory Management, Logistics).


Paper Submission: September 21, 2020 (expired)
Authors Notification: September 28, 2020 (expired)
Camera Ready and Registration: October 6, 2020 (expired)


Albina Galiullina, TU Eindhoven, Netherlands
Antonio Jacob Jr., State University of Maranhão, Brazil
Fabio Lobato, Federal University of Western Pará, Brazil
Dietmar Nedbal, FH OÖ Forschungs & Entwicklungs GmbH, Austria
Olaf Reinhold, Social CRM Research Center, Germany
Eveline Sá, Federal Institute of Education, Science and Technology of Maranhao (IFMA), Brazil
Martin Stabauer, Johannes Kepler University, Austria
Somayeh Torkaman, TU Eindhoven, Netherlands
Werner Wetzlinger, University of Applied Sciences Upper Austria, Austria


Prospective authors are invited to submit papers in any of the topics listed above.
Instructions for preparing the manuscript (in Word and Latex formats) are available at: Paper Templates
Please also check the Guidelines.
Papers must be submitted electronically via the web-based submission system using the appropriated button on this page.


After thorough reviewing by the special session program committee, all accepted papers will be published in a special section of the conference proceedings book - under an ISBN reference and on digital support - and submitted for indexation by SCOPUS, Google Scholar, The DBLP Computer Science Bibliography, Semantic Scholar, Engineering Index (EI) and Web of Science / Conference Proceedings Citation Index.
SCITEPRESS is a member of CrossRef (http://www.crossref.org/) and every paper is given a DOI (Digital Object Identifier).
All papers presented at the conference venue will be available at the SCITEPRESS Digital Library


CHIRA Special Sessions - WUDESHI-DR 2020
e-mail: chira.secretariat@insticc.org